--- title: "Terms & Conditions | Executive Diagnostics" description: "Executive Diagnostics LLC policies: Refund Policy, Terms & Conditions, and Privacy Policy covering services, payment, liability, and data handling." lang: en json-ld: --- [![Executive Diagnostics](/assets/ExecLogo-FGwUkBSd.png) EXECUTIVE DIAGNOSTICS ](/) [Services](/services)[Industries](/industries)[Corporate Accounts](/corporate-account)[Why Us](/why-us)[Partners](/partners)[Contact](/contact)Request ServiceLogin 1. [Home](/) - Terms & Conditions # Executive Diagnostics LLC Policies Effective Date: March 1, 2026 On this page - [Refund Policy](#refund-policy) - [Terms & Conditions](#terms-conditions) - [Privacy Policy](#privacy-policy) ## Contact Information Executive Diagnostics LLC Email: [info@execdiagnostics.org](mailto:info@execdiagnostics.org) Phone: [352-790-1324](tel:+13527901324) ## Refund Policy Effective Date: March 1, 2026 Executive Diagnostics LLC provides mobile drug testing, DNA testing, specimen collection, background screening coordination, consortium/TPA services, and related compliance services. Due to the scheduling, travel, administrative preparation, and laboratory processing involved, the following refund policy applies. ### 1\. Deposits All deposits made for scheduled services are non-refundable once a collector has been dispatched or laboratory processing has begun. ### 2\. Appointment Cancellations Clients must provide at least 24 hours notice for appointment cancellations or rescheduling. - Cancellations made more than 24 hours prior to appointment: Eligible for rescheduling or account credit. - Cancellations made less than 24 hours prior: Deposit may be forfeited. - Same-day cancellations: Subject to travel and administrative fees. ### 3\. Mobile Travel Fees Travel fees are non-refundable once the collector has been dispatched to the testing location. ### 4\. Laboratory Services Once a specimen has been collected and submitted to a laboratory, no refunds will be issued for drug testing, DNA testing, laboratory processing, background screening processing, or consortium enrollment fees already processed. ### 5\. Client No-Shows If a client fails to appear at the scheduled appointment location and time, no refunds will be issued and a rescheduling fee may apply. ### 6\. Refund Processing Approved refunds may take 5–10 business days depending on the client's financial institution and payment processor. * * * ## Terms & Conditions Effective Date: March 1, 2026 ### 1\. Services Provided Executive Diagnostics LLC provides DOT drug testing, non-DOT drug testing, mobile specimen collection, DNA testing coordination, alcohol testing, consortium/TPA services, background screening coordination, CLIA-waived point-of-care testing, and compliance-related support services. ### 2\. No Medical Treatment Executive Diagnostics LLC does not provide medical diagnosis, treatment, or emergency medical care through this website. ### 3\. Payment Terms Payment may be required prior to scheduling, prior to collector dispatch, upon arrival, or prior to release of certain services or reports. ### 4\. Mobile Service Conditions Clients are responsible for providing a safe testing location, accurate address, accessible contact information, and adequate lighting and a safe environment. ### 5\. Laboratory Turnaround Times Estimated turnaround times are not guaranteed and may vary due to laboratory delays, shipping delays, specimen issues, or regulatory review requirements. ### 6\. Accuracy of Information Clients are responsible for ensuring all submitted information is accurate. ### 7\. Limitation of Liability Executive Diagnostics LLC shall not be liable for delays caused by third-party laboratories, employer decisions, regulatory actions, indirect or consequential damages, or scheduling disruptions outside reasonable control. ### 8\. Intellectual Property All website content, branding, logos, forms, and materials remain the property of Executive Diagnostics LLC unless otherwise stated. ### 9\. Website Use Users agree not to use the website unlawfully, submit false information, attempt unauthorized access, or interfere with website functionality. ### 10\. Changes to Terms Executive Diagnostics LLC may update these Terms and Conditions at any time without prior notice. ### 11\. Governing Law These Terms and Conditions shall be governed under the laws of the State of Florida. * * * ## Privacy Policy Effective Date: March 1, 2026 ### 1\. Information We Collect We may collect name, phone number, email address, address, employer information, appointment details, payment information, identification information, and testing-related information necessary to perform requested services. ### 2\. How Information Is Used We use information to schedule appointments, provide requested services, process payments, coordinate laboratory testing, send appointment notifications, communicate service updates, maintain compliance records, and improve customer service. ### 3\. Payment Security Payments are processed through secure third-party payment processors such as Stripe. Executive Diagnostics LLC does not store full credit card information on its servers. ### 4\. Information Sharing We do not sell personal information. Information may be shared with laboratories, Medical Review Officers (MROs), employers or authorized representatives, consortium administrators, government agencies when legally required, and background screening partners. ### 5\. HIPAA & Confidentiality Executive Diagnostics LLC takes reasonable administrative and technical safeguards to protect confidential information in accordance with applicable laws and industry standards. ### 6\. Cookies & Website Data Our website may use cookies, analytics tools, and website tracking technologies. ### 7\. Data Retention Records may be retained according to DOT regulations, laboratory requirements, state and federal laws, and business operational requirements. ### 8\. Your Rights You may request updates to inaccurate information, information regarding stored personal data, and communication preferences updates. ### 9\. Third-Party Links Our website may contain links to third-party websites. Executive Diagnostics LLC is not responsible for third-party privacy practices. ## Every test booked. Every contract started here. Whether you need one test today or a multi-site compliance program, we make it simple. [Request Service](/request-service) [Open a Corporate Account](/corporate-account) ### Cities We Service [Orlando](/services/drug-alcohol-testing/orlando)• [Kissimmee](/services/drug-alcohol-testing/kissimmee)• [Sanford](/services/drug-alcohol-testing/sanford)• [Clermont](/services/drug-alcohol-testing/clermont)• [Apopka](/services/drug-alcohol-testing/apopka)• [Oviedo](/services/drug-alcohol-testing/oviedo)• [Winter Garden](/services/drug-alcohol-testing/winter-garden)• [Winter Park](/services/drug-alcohol-testing/winter-park)• [Altamonte Springs](/services/drug-alcohol-testing/altamonte-springs)• [St. Cloud](/services/drug-alcohol-testing/st-cloud)• [Lake Mary](/services/drug-alcohol-testing/lake-mary)• [Longwood](/services/drug-alcohol-testing/longwood)• [Casselberry](/services/drug-alcohol-testing/casselberry)• [Maitland](/services/drug-alcohol-testing/maitland)• [Winter Springs](/services/drug-alcohol-testing/winter-springs)• [Celebration](/services/drug-alcohol-testing/celebration)• [Lake Nona](/services/drug-alcohol-testing/lake-nona)• [Dr. Phillips](/services/drug-alcohol-testing/dr-phillips)• [Lakeland](/services/drug-alcohol-testing/lakeland)• [Winter Haven](/services/drug-alcohol-testing/winter-haven)• [Haines City](/services/drug-alcohol-testing/haines-city)• [Davenport](/services/drug-alcohol-testing/davenport)• [Daytona Beach](/services/drug-alcohol-testing/daytona-beach)• [Deltona](/services/drug-alcohol-testing/deltona)• [DeLand](/services/drug-alcohol-testing/deland)• [Port Orange](/services/drug-alcohol-testing/port-orange)• [New Smyrna Beach](/services/drug-alcohol-testing/new-smyrna-beach)• [Ormond Beach](/services/drug-alcohol-testing/ormond-beach)• [Melbourne](/services/drug-alcohol-testing/melbourne)• [Palm Bay](/services/drug-alcohol-testing/palm-bay)• [Titusville](/services/drug-alcohol-testing/titusville)• [Cocoa](/services/drug-alcohol-testing/cocoa)• [Rockledge](/services/drug-alcohol-testing/rockledge)• [Leesburg](/services/drug-alcohol-testing/leesburg)• [Tavares](/services/drug-alcohol-testing/tavares)• [Eustis](/services/drug-alcohol-testing/eustis)• [Mount Dora](/services/drug-alcohol-testing/mount-dora)• [Jacksonville](/services/drug-alcohol-testing/jacksonville)• [Gainesville](/services/drug-alcohol-testing/gainesville)• [Ocala](/services/drug-alcohol-testing/ocala)• [Palm Coast](/services/drug-alcohol-testing/palm-coast)• [Tampa](/services/drug-alcohol-testing/tampa)• [St. Petersburg](/services/drug-alcohol-testing/st-petersburg)• [Clearwater](/services/drug-alcohol-testing/clearwater)• [Brandon](/services/drug-alcohol-testing/brandon)• [Plant City](/services/drug-alcohol-testing/plant-city) ![Executive Diagnostics](/assets/ExecLogo-FGwUkBSd.png) EXECUTIVE DIAGNOSTICS Mobile Diagnostic & Compliance Testing Reducing downtime, improving compliance, and streamlining workforce and legal testing with fast, confidential, mobile-first service throughout Central Florida. #### Services [Drug & Alcohol Testing](/services/drug-alcohol-testing)[DNA Testing](/services/dna-testing)[CLIA-Waived Screening](/services/clia-waived-screening)[Employer Compliance](/services/employer-compliance) #### Contact [(352) 605-9775](tel:+13526059775) [info@executivediagnostics.com](mailto:info@executivediagnostics.com) Serving Central & North Florida [Privacy Policy](/privacy-policy)• [SMS Terms](/sms-terms)• [Terms & Conditions](/terms-conditions)• [Contact](/contact) © 2026 Executive Diagnostics LLC. 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